FAQ

At Goodr, this FAQ sets out the terms that apply to U.S. customers.

Is there a charge to mail back an approved return?

The merchant pays return postage for every authorized no-reason return or exchange and for damaged, defective, incorrect, or incomplete orders.

What is in the current catalog?

The catalog is devoted to goodr sunglasses, performance and lifestyle eyewear, snow goggles, and related eyewear accessories, with the individual listings controlling available styles, images, specifications, and stock information.

When can an order be cancelled?

An unshipped order can be cancelled on request, while a shipment already released is handled under the return rules.

When is support open?

Support can be reached through Support@SunglassesByFrame.shop and (732) 294-1605 from Monday to Friday, 9:00 AM-5:00 PM, America/New_York.

Do you ship internationally?

We serve U.S. addresses only; shipment to another country is unavailable through this storefront.

Are any change-of-mind items non-returnable?

Custom items, clearance/Final Sale goods, gift cards, and intimate or hygiene-sensitive goods once opened fall outside change-of-mind returns, without reducing remedies for damaged, defective, wrong, or missing goods.

How do I verify product-specific facts?

The current product listing controls item-specific specifications, and no size, composition, care, or safety claim should be borrowed across models.

What is the no-reason return window?

The policy provides a 30-day period after receipt for an eligible no-reason return or exchange.

When will approved funds be returned?

We return approved funds to the payment source used at checkout in 5-10 business days; the bank may display the credit later.

What is the processing and transit schedule?

The normal schedule is 1-2 business days of preparation before an estimated travel period of 4-6 business days.

What does standard delivery cost?

There is no standard-delivery fee for any order shipped within the United States.

How can I follow the parcel?

A dispatched parcel includes a tracking number or link as soon as those carrier details can be issued.